Refund policy

## 1. Return and Refund Policy **Handmade products** Barnwood Works creates high-quality handmade tables featuring farm-inspired diorama scenes. Our team devotes time and care to each piece. Please review the product description, dimensions, design and selected options before ordering. **Production and delivery timeframe** Your table can take up to **two calendar months from the date of purchase to arrive**. This is the total timeframe for production, finishing, packaging and transportation; shipping is not an additional two-month period. Any alternative timeframe must be clearly disclosed and agreed before purchase or subsequently agreed with you in writing. **Changes of mind and customer selection errors** Except where applicable law provides a cancellation or return right, we do not accept returns, exchanges or cancellations because you change your mind, no longer need the table, find another product, or select an incorrect size, design or option. This restriction applies only when we supply the product you ordered, accurately described and free from faults that require a legal remedy. If you request an amendment or cancellation, contact us immediately. We may accommodate it at our discretion where work has not begun, but no voluntary change is effective until confirmed in writing. This confirmation requirement does not apply to the valid exercise of a statutory cancellation right. **Handmade variation** Individual pieces may have minor differences in natural grain, colour tone, texture and the placement of handcrafted scene details. These differences are not defects when consistent with the listing and agreed specifications and when they do not affect quality, safety or intended use. This provision does not permit substantial differences in design, materials, dimensions or workmanship. Screen and lighting differences do not excuse supplying a materially different colour or finish. **Damaged, faulty, incorrect or missing products** If your table arrives damaged, develops a fault, differs materially from its description, is the wrong item or fails to arrive as agreed, email **barnwoodworks@outlook.com**. We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. Where the law gives you a choice of remedy, that choice remains yours. We will not require store credit instead of a legally required refund. Please report visible delivery damage as soon as reasonably possible, ideally within 48 hours, and retain the packaging if practical. This is a request to help investigate transit damage, not a deadline that removes your legal rights. Signing for delivery does not waive a claim for hidden damage or defects. **Requesting a remedy** Email your order number or other proof of purchase, a description of the issue, and any reasonably available photographs of the table, packaging and shipping label. We may request information or arrange an inspection reasonably necessary to assess the claim. We do not require an unboxing video as a condition of a statutory remedy. Contact us for safe return or collection instructions before sending a large table. Return coordination does not replace or shorten statutory notification periods. For a confirmed fault, shipping damage or our fulfilment error, we will arrange collection or cover reasonable necessary return costs as required by law. Original packaging is helpful but is not a condition of exercising statutory rights. **Damage caused after delivery** We do not provide a free remedy for damage caused solely by misuse, accidental impact, improper assembly, unauthorised alterations or failure to follow reasonable care instructions. This exclusion does not apply to an underlying manufacturing fault or a failure for which we remain legally responsible. Normal wear consistent with the product's age and use is not a manufacturing defect. **UK cancellation rights** Where UK distance-selling cancellation rights apply, you may cancel before delivery or within 14 days after receiving the table, then return it within the following 14 days. Notify us clearly by email or post; no reason is required. The exemption for goods genuinely made to your specifications or clearly personalised applies only when legally available. Being handmade alone does not establish that exemption. We refund the purchase price and basic outbound delivery charge within 14 days after receiving the return or evidence of return, whichever occurs first, unless earlier payment is required. We may deduct legally permitted loss in value from excessive handling. You pay direct return freight only where properly disclosed before purchase, including the required bulky-item cost estimate; otherwise we cover it. Faulty-goods rights remain unaffected. [UK returns guidance](https://www.gov.uk/accepting-returns-and-giving-refunds). **Other statutory rights and refunds** Mandatory cancellation, consumer guarantee, delivery and refund rights in other applicable jurisdictions also take precedence over this policy. Any statutory refund will be issued within the required legal deadline. Approved voluntary refunds will be initiated within 10 business days of approval. Refunds use the original payment method unless another lawful arrangement is agreed. Your payment provider may take additional time to post the credit. **Contact:** barnwoodworks@outlook.com ---